Return & Refund Policy

This Return & Refund Policy explains how return and refund requests are reviewed for orders placed through goodbuymarket.us.com. Because goodbuymarket.us.com sells products across multiple categories, return eligibility may vary depending on the item type, condition, packaging, hygiene considerations, included parts, and whether the product has been used.

A return request does not automatically guarantee approval. Each request is reviewed based on the delivery date, product category, item condition, order details, and reason for return.

Return Window

Return requests must be submitted within 30 days of delivery. The delivery date shown by the carrier tracking record is used to determine the return window.

Requests submitted after this period may be declined, even if the item appears unused, unopened, or in original packaging.

Return Review Time

Return requests are usually reviewed within 1–3 business days after they are received. Additional details, photos, order information, or product condition details may be requested before return instructions are provided.

Items should not be sent back until return instructions have been provided. Returns sent without approval may not be accepted or processed correctly.

Eligible Return Condition

To qualify for return review, items generally must be unused, undamaged, complete, and in original condition. Original packaging, tags, labels, manuals, accessories, inserts, parts, protective materials, and included components should be returned where applicable.

Products should be suitable for inspection and resale unless the return is due to a confirmed defect, shipping damage, or fulfillment error.

Category-Specific Return Conditions

Different product categories may have different return requirements. Apparel should generally be unworn and unwashed. Beauty and personal care items should usually remain unopened. Electronics accessories should be complete and free from signs of installation, misuse, or liquid exposure. Home goods, toys, kitchen items, outdoor products, and lifestyle items should be returned with all parts and packaging when possible.

Some products cannot be returned once opened or used due to hygiene, safety, product integrity, or resale limitations.

Non-Returnable Situations

Items that have been used, worn, washed, altered, installed, assembled, damaged, or modified
Products missing tags, labels, manuals, accessories, parts, inserts, packaging, or included components
Beauty, skincare, grooming, hygiene, personal care, or intimate products that have been opened, tested, applied, or used
Apparel, footwear, or accessories showing stains, odor, fragrance, deodorant, makeup, pet hair, lint, washing, stretching, wear, or damage
Electronics accessories or small devices showing liquid exposure, charging damage, forced connectors, scratches, missing parts, or compatibility-related misuse
Home, kitchen, decorative, or lifestyle items damaged by assembly, installation, cleaning, storage, or use after delivery
Toys or children’s products showing rough handling, missing parts, chewing, liquid exposure, dirt, damage, or extended play
Products affected by improper care, high heat, moisture, harsh cleaners, unsuitable storage, or use outside the intended purpose
Final sale, clearance, personalized, custom, promotional, seasonal, or non-returnable items where identified at purchase
Return requests submitted after the 30-day return window

Items returned in a condition that does not meet policy requirements may be declined, returned to the sender, or refunded at a reduced amount where permitted.

Preference-Based Returns

Some concerns are based on personal preference rather than product defect. This may include size preference, color perception, scent preference, texture, fit, material feel, style expectation, compatibility misunderstanding, or general change of mind.

Preference-based returns may be reviewed only when the item remains eligible under this policy. Once a product has been used, opened, installed, worn, washed, or altered, return eligibility may be limited.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, leaking, broken, missing required components, or different from what was ordered, contact support@goodbuymarket.us.com within 48 hours of delivery.

Clear photos of the product, packaging, shipping label, and visible issue may be required. For function-related concerns, a short video may also be requested. Do not discard packaging until the review is complete.

Missing Items or Components

If an order arrives missing an item, size, color, accessory, part, manual, insert, or other included component, support should be contacted within 48 hours of delivery.

Photos of all items received, the shipping package, packing materials, and label may be requested to review the issue accurately.

How to Start a Return

To request a return, email support@goodbuymarket.us.com with the order number, item name, reason for return, and photos if the item condition is relevant.

Support may ask for additional information before approving the return. Return instructions, if approved, will be provided by email.

Return Shipping

Return shipping costs are generally the customer’s responsibility unless the return is due to a confirmed fulfillment error, verified defect, or delivery damage.

Using a trackable shipping service is recommended. goodbuymarket.us.com is not responsible for return packages that are lost, delayed, damaged, or delivered without tracking confirmation.

International Returns

For returns from outside the United States, the sender is responsible for return shipping costs, customs forms, customs duties, import taxes, VAT, GST, brokerage fees, clearance charges, local delivery fees, and any other import or export-related charges.

Customs duties, import taxes, VAT, GST, brokerage fees, clearance charges, local delivery fees, and original international shipping costs are not refundable unless required by applicable law.

Inspection After Return Delivery

After an approved return is received, the item will be inspected before a refund decision is made. Inspection usually takes 3–7 business days after delivery to the return location.

The inspection may review product condition, packaging, included components, tags, signs of use, damage, hygiene concerns, installation marks, missing parts, or any issue that affects resale or return eligibility.

Refund Processing Time

If the return is approved after inspection, a refund will be issued to the original payment method where possible.

Once issued, it may take 5–10 business days for the refund to appear, depending on the payment provider, card issuer, or bank. Processing delays at the financial institution level are outside the control of goodbuymarket.us.com.

Partial Refunds

A partial refund may be offered where permitted if an item is returned with missing packaging, missing accessories, signs of handling, reduced resale condition, or other issues that do not fully meet return requirements.

Severely used, damaged, incomplete, or ineligible returns may be declined.

Exchanges

Direct exchanges may not always be available because inventory can change across product categories, sizes, colors, and styles. In many cases, the simplest option is to return an eligible item and place a new order for the preferred product.

Order Cancellations

Cancellation requests can be reviewed only before an order enters fulfillment. Once packing, label creation, or shipment has started, cancellation may no longer be possible.

If the order has already shipped, it may need to be handled under the return process after delivery.

Refused or Undeliverable Packages

Packages that are refused, abandoned, or returned due to an incorrect address, unpaid customs charges, failed delivery attempts, or lack of recipient response may not qualify for a full refund.

Refund eligibility may be reduced by original shipping costs, return shipping costs, carrier fees, customs charges, brokerage fees, clearance charges, local delivery fees, or related expenses.

Contact

Questions about returns or refunds may be sent to support@goodbuymarket.us.com. Include the order number and a clear description of the issue so the request can be reviewed accurately.